return policy

*Please contact me before returning any items*

You can return the product within 14 days of delivery. If 14 days have gone by since your purchase, unfortunately I can’t offer you a refund or exchange. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Please include contact information with the return and if possible, please provide me with the shipment number.

If you want to change your item to another one, drop me a line, telling me which one you want instead.

We take good care of our packages, making sure they are well sealed and enough robust to avoid any damage to the item inside during the shipment. That is why we do not take any responsability if the package (or the item) will be delivered to you damaged or it gets lost as well as we do not provide any refund.

To return your product, you should mail your product to: Klouví Tienda-Taller, C/ Santa Ana 6, 28005 Madrid - ES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Any inquire: elolivarmadrid@gmail.com